We currently ship within the United States and internationally. For international shipments, it is important that you contact us for a shipping rate before your purchase. The ecrater calculator does not work properly and we will need to invoice you on PayPal. Unfortunately, some items cannot be shipped overseas due to their large size. The time of delivery is stated on each product page. You will be receiving a tracking number once the package ships, usually within 1-2 business days.
All of our packages are insured. In the case of a loss or damage, please contact us as soon as possible explaining the issue. In the case of a damage, please attach photos if possible. We will compensate you with a replacement at no cost to you, or refund you for your full payment (including shipping) if we are out of stock.
Returns & Refunds
You may return your purchase within 30 days of your purchase. Please contact us at firstname.lastname@example.org. Once we receive your return, we will issue a refund not including the shipping charge. In the case of a defect, as in electronics, we will make an exception by paying to ship your return, and sending a full refund including shipping.